We want you to be completely satisfied with your purchase.
– Refund requests must be made within 14 days of receiving your order. – Items must be unused, in original packaging, and in resalable condition. – Certain health, hygiene, or customized products (e.g., opened personal care items) are non-refundable.
– Customers are responsible for return shipping costs, unless the product is defective or an incorrect item was sent.
– Approved refunds will be credited back to your original payment method within 7–10 business days once we receive and inspect the item.
To request a refund, email us at sales@charvilerenterprises.com with your order number.
We proudly ship locally and worldwide.
– Domestic (Trinidad & Tobago): Delivery within 3–7 business days.
– Regional & International: Shipped via DHL Express, delivery within 5–14 business days (depending on location).
– Customers will receive a tracking number once their order has been dispatched. – Shipping fees are calculated at checkout based on destination.
Pre-Orders: Items marked as Pre-Order (e.g., Infrared Sauna Blanket – ships November 2025) will be shipped once stock becomes available. You will receive regular updates on your order status.
At Ryki Essentials – The Pure Collection, your privacy matters to us. We are committed to protecting your personal information and maintaining your trust.
– We only collect information necessary to process your order and provide customer support (such as name, address, phone number, email, and payment details).
– To process and fulfill your orders.
– To provide order confirmations, shipping updates, and customer support. – To improve our website and services.
– All payments are securely processed through Stripe’s encrypted payment gateway. – We never sell, rent, or share your personal information with third parties. – We comply with applicable data protection regulations, including GDPR (General Data Protection Regulation) and CCPA (California Consumer Privacy Act).
– You have the right to access, correct, or request deletion of your personal information. – To exercise your rights, contact us at sales@charvilerenterprises.com.
– By ordering from our store, you consent to the collection and use of your information as described in this policy.
By shopping with Ryki Essentials – The Pure Collection, you agree to the following terms:
– All prices are displayed in USD unless otherwise stated.
– Payments are securely processed through Stripe’s encrypted payment gateway.
– Product availability is subject to stock. If an item is out of stock, we will notify you immediately.
– Items marked as Pre-Order will clearly state the expected availability date. By purchasing a pre-order item, you agree to wait until the stated shipping period for delivery.
– Customers are responsible for providing accurate shipping and contact details when placing orders.
– Ryki Essentials is not liable for delays or failed deliveries caused by incorrect or incomplete information.
– Ryki Essentials reserves the right to update product descriptions, pricing, and policies without prior notice.
– Any misuse of our website, fraudulent transactions, or chargeback abuse will result in cancellation of the order and may lead to legal action.